Mac OS 10.10

wps75 · November 2014

Is the Key compatible with Yosemite? The app crashes when I try to run it.

OS 10.10 on a Mac Mini

Harri_K · December 2014

Hi,

sorry for the long delay in replying. If you are still having the problem, we need the first 50-100 lines of the crash report. The important part starts with:

Process: F-Secure Key [1493]
Path: /Applications/F-Secure Key.app/Contents/MacOS/F-Secure Key
Identifier: com.f-secure.pwmgr

Version ..

and continues with:

Thread 0 Crashed:: ... etc.

with 30+ numbered lines.

Include everything until the line that starts with:

Thread 1::

You can send the report to me using a private message.

Ben · November 2014

Hello wps75,

Key should work on Yosemite as mentioned here.

Supported platforms

Android 4.0 or later

iOS 5 or later
Windows 7 or later
Mac OS X 10.7 or later

Do you get any specific error when the app crashes?

wps75 · November 2014

@>Ben wrote:
>Hello wps75,

>Do you get any specific error when the app crashes?

First when the app tries to launch, a window opens, but it stays black and then closes when the app dies. Then an error report opens up with problem details and system configuration. There is a lot of information in the problem report, and I don't know what to look for.

Harri_K · December 2014

Seems the employee status for my community account is still on the way. I sent you an email address you can use through private message.

DTC5876 · January 2015

I also am having issues with Key on Yosemite. I sent you a crash report via private message.

wps75 · April 2015

What's the latest on KEY? It still doesn't run on my Mac. Is it going to be fixed?

wps75 · September 2015

Key is also crashing on Mac OS 10.11.

Mac OS 10.10

Best Answer

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Supported platforms