Can't connect Key on Windows
I just installed Key on my Android phone and Tablet. After purchasing a 12-month subscription from the app I got sync working between my phone and tablet just fine. After this I installed Key on my Windows computer, and tried to get it connected. I generate a code on my phone, enter it on the Windows client, Windows client asks for master password (only accepts the one that I have on my phone and tablet, as expected) and then gives this error:
Sychronization turned off
Your subscription has expired and your devices are no longer synchronized. To synchronize your devices, buy a new subscription.
After clicking OK on that one, I can't access Key on Windows computer anymore. Asks for a master password, doesn't accept the only one I have.
What's up with that?
Versions:
Windows: 1.6.141
Android: 2.0.6
Comments
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Never fear! An engineer is here!
( Looking into this issue, if you could send logs from your windows computer, that might be helpful. Select "About" from the menu, click on the version number about 5-7 times, and then click send. Then you get a 4 word code, either post here or send private message to me. I'll be sure to post once it's fixed.
++lauri
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Good morning.
The latest version of android client ( 2.0.7, you can see version in menu -> help and look at the bottom ) fixes this issue. Your desktop client might have been in a strange status, so you can uninstall the F-secure Key: User data. ( But it works without resetting that too ).
++lauri
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Hello!
Was the problem solved? I have exactly the sama problem with Android and PC. Please help!
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Hello, has this issue been resolved by F-Secure with respect to Key and windows 7 not syncing with android devices. I am having the exact same issue as listed above several times at present.
Two Android devices running Key 2.0.7
latest windows version downloaded and installed on PC 1.6.141
Thank You
bjshields
@f6c wrote:
What kind of information do f-secure need from med?0 Like -
I uninstalled both (pc and phone) and installed again. Put same password in both devices and tried to connec them. It goes fine, but in the end pc tells this:
" "Synchronization turned off. Your subscription has expired and your devices are no longer synchronized. To synchronide your devices, buy a new subscription."
I had bought that Sync already before to my phone from Google Play. When I open Google Play in my pc, I han see it there. Its ok and activeand same with my phone.
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I have the same problem. I could sync between two Android clients but the Windows client is giving me the same error on Windows 7 and 8.1.
EDIT: I got it working, somehow the Android app wasn't the latest version even though Google Play didn't report updates being available. Apologies and thanks!
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F-Secure Key got updated on Android. I tested this again, and after a bit of trouble I am now able to sync between Android and Windows.
-I updated my Android devices
-I generated a code on Android, entered that into Windows Key
-Windows Key said something about password being changed on another device, but connected
-I entered some passwords into Windows Key, they did not sync to Android
-I noticed that even my two Android devices were not syncing with each other
-I then generated a code in Windows Key and connected an Android device to that, sync started working between Windows and Android
-Connected óther Android device to Windows by generating the code on Windows Key, now everything works.
While still not exactly what would be concidered a "solution", at least a workaround.
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