Announcement: New Knowledge Base
4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.
Client Security Premium, Scan Engine not loaded, Scan Module nicht geladen
I bought the F-Secure business suite and in the first step installed the F-Secure Managment Console and Server.
As the second step i Installed the Client Security Premium package to my Windows 8 laptop. But there I having trouble with my Antivir functionality. In the Status Pane it shows me malfunction for the Virus and SpyWare scanning. When trying to start a manual scan I always get the information that the Scan Engines are not loaded.
Whats interesting on this topic:
Directly after a fresh install, the virus scanning can be started manually
After refreshing the policies I get the given Error
Also directly after a restart. (The icon for F-Secure is shown with a yellow "!" ) I also can start the manual scan. But after some seconds, i get the same failure again.
Due to this I am assuming that there is a problem with the policy.
To locate the failure I tried a lot of things yet. Beginning with just deactivating one option in Antivirus mode till a lot of different settings in advanced mode in the plugin configuration.
Nothing helped so far.
I face this problem on all computers in my company i tried till now.
What just also came into my mind. On my first installation i changed the whole main domain tree to some values i thought will make sense. To reset all this settings due to this problem i fully deinstalled the management console and server. Deleted the corresponding directory and reinstalled the console and server. After that i had a pure fresh policy. But the problem stayed the same.
I really need your help as I have no idea left on whats causing the failure.