Showing "Power up Sync" after purchasing the subscription.
Ressu
Posts: 5
in F-Secure KEY
I purchased the subscription on my android from the key app -> connect devices -> power up sync (12 months subsciption).
However, it still shows the "power up sync" and nothing happens when I press it. In "About" I can press the sync and it correctly updates the last synchronization, and I can see the subscription in Google Play (so the payment should be ok).
Shouldn't I be seeing a generate synchronization code button or something as I've subscribed?
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Hello,
Just because no one answered here yet...
I not sure.. that current words will be helpful, but...
- Probably you should to meet "Generate sync-code"-button.... of course, if it not changed with latest version.
But probably here without changes;
- Common steps with same troubles.. usually goes to recommendation (not sure.. that it's needed to do) about, which just by random-list (but not by "steps one-two-three"):
re-install Key (also here can be something same);
re-start Android-device (maybe able to try before any re-install points);
create else steps around (for example, re-change master-password);
and contacted F-Secure Key about any additional information from your device.
Sorry for reply without indeed helpful information.
Hi,
these didn't solve the issue. I already tried directly contacting F-secure but they told me to post my problem here...
Related issues here: http://community.f-secure.com/t5/F-Secure-Key/Can-t-quot-Power-Up-Sync-quot/td-p/46547
Try sending log files from the About page
I'm not using any Apple devices. I could cancel the payment from the google play but want to keep that as the last resort. I sent the log files, the returned code is "bottle truck iron shoe".
@JuhaT @HeikkiH Can someone take a look at this users log files?
Awesome, I'll be waiting for the update and finally get passwords synced!
Hi Ressu,
Just wanted to follow-up and see if you're now able to generate the synchronization code? If not, I'll check in on the status of that fix.
// Chrissy
Hi,
I got it working now. Thanks for all the help.