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PSB installation to Windows workstation - server unavailable

I'm having consistent issues when installing to a Windows desktop. Though the machine is clearly connected, I am getting "Update check failed" and "server unavailable"  Any experience or troubleshooting help is appreciated.

Best Answer

  • PekkoPekko Posts: 40
    Accepted Answer

    We have experienced an issue with our backend servers during a data center migration. The issue affected clients in the USA and prevented from key validation and updates.

     

    This has now been confirmed to be fixed by several clients. Please try it again and let us know if is now working OK for you guys.

Comments

  • BenBen Posts: 2,640

    Hello Bdeflin,

     

    It seems you have already contacted our support and that troubleshooting is ongoing with our support.

    Let us know if further help from our community is needed?

  • swparkerswparker Posts: 1

    I am having the same issue with mulitple new installations. i can clearly get to the internet and download the software with no issue. I am skipping the updates to get the installations to at least run but need a resolution to complete the total installations.

  • bdeflinbdeflin Posts: 6

    It's been well over 24 hours and still no access to the servers. I showed your tech support the issue thru a screen-share session, but have had no follow-up since then, over 12 hours ago. Some communication would be very helpful. What is going on? What are you telling customers and re-sellers? Is it being worked on? When might access be restored? Anything??

  • bdeflinbdeflin Posts: 6

    Now going on 60 bours. 1 prospective biz client lost and another on the ledge.  Nothing. Anybody else? Anything?

  • bdeflinbdeflin Posts: 6

    Yes, all good, up since Friday last week.

     

    Chrissy
This discussion has been closed.