F-Secure Server Security 10.00 and 10.01 installation fail with Error 1722

A server (Windows Server 2008) had a trial installation of F-Secure Server Security. It expired and was uninstalled.

We tried to install F-Secure Server Security (managed installation) 10.00 and 10.01 but both fail with same error message.

 

What to do?

 

Error log from the failing installation:

 

Log Name:      Application

Source:        MsiInstaller

Date:          15.11.2013 10:35:59

Event ID:      11722

Task Category: None

Level:         Error

Keywords:      Classic

User:          machine\Administrator

Computer:      machine

Description:

Product: F-Secure Server Security 10.01 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /RSmiley FrustratedOFTWARE\Data Fellows\F-Secure\ILauncher /C

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11722</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-11-15T08:35:59.000Z" />

    <EventRecordID>1026</EventRecordID>

    <Channel>Application</Channel>

    <Computer>kmdc-netadmin</Computer>

    <Security UserID="S-1-5-21-2643817797-963951214-1349952753-500" />

  </System>

  <EventData>

    <Data>Product: F-Secure Server Security 10.01 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /RSmiley FrustratedOFTWARE\Data Fellows\F-Secure\ILauncher /C </Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>7B39354444363345322D423943372D343630412D384538432D3732393443443736383842467D</Binary>

  </EventData>

</Event>

Best Answer

Answers

  • Thanks, that advice was helpful.

     

    I create a new msi package with the latest activation key and the installation was successful.

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