Rescue CD Question

bgrapes
bgrapes Posts: 1
in Business Security

Hi,

 

 I'm trying to run a scan using a rescue cd but it will not pull down the virus definitions. It says, "could not retrieve the virus database updates". This computer has a solid internet connection so I'm not sure what the problem is. The USB key I have is 8GB and is FAT32. The computer is Windows 7 64-bit. Thank you.

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  • Jayson
    Jayson Posts: 595

    Hi bgrapes,

    Have you tried with the latest version of Rescue CD v3.16 build 52606?

    You may test the connection by following steps too:

    - Boot up from the F-Secure Rescue CD but DO NOT start the scanning after booted up.
    - Switch terminal by pressing Ctrl+Alt+F2 ~ F4.
    - Check IP address:
      # ifconfig
    - Do a ping test to known DNS server, e.g. Google DNS.
      # ping 8.8.8.8
    - continue pinging to fsbwserver.f-secure.com
    - Swith back to terminal 1 - press "Alt+F1" and start Scanning once network connections is verified to be working.

    Hope this helps.

    Thanks.


    Best Regards,
    Jayson

    Chrissy
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  • Chrissy
    Chrissy Posts: 438

    Hi bgrapes!

     

    Please let us know if Jayson's suggestions were able to solve your issue, so other users having the same problem may also find answers.  Or if you still require some help, we're here!

     

    // Chrissy

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