Subscription transfer from KEY Premium to ID Protection failed
recently I made the upgrade from KEY Premium to ID Protection on my desktop PC using a newly created account. KEY has been uninstalled and ID Protection now works well with my master password.
However, my KEY subscription, which is valid until June 2028, was not transferred to ID Protection as promised in the upgrade information in KEY ("Your subscription (with a free additional month) and your passwords will be transferred within a few minutes."). ID Protection now only has a subscription until September 2021!
So how do I get my subscription, which is still valid for 7 years, which I fortunately get displayed on another device in KEY, transferred to B now?
I have been using F-Secure products such as KEY and SAVE (on up to 10 devices) for many years, have always been very satisfied and now really hope to be able to continue to rely on your products.
Thank you and kind regards,