SENSE router multiple random internet drops
Hello,
I have one SENSE router that worked very well for a while, but from about 2 days i noticed that the internet connection is dropped randomly throughout the day, the next image is displayed --//-- and usually waiting few minutes or restarting the router will solve the problem.
The router is configured to use PPPoE wan settings. With my laptop connected to the wan cable directly, i have no problems whatsoever.
The router was reconfigured about one month ago, after changing my smartphone.
Any ideas how to solve this problem?
Model FSEC-SE161
Security Firmware 2019-10-15_01 p-1.9.10.586
Radio Firmware 1.7.2.10
Accepted Answer
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Hello @dragos_2p
You can choose between 2.4GHz (longer reach) or 5GHz (faster speed) frequencies. We have had similar case before and received positive feedback from affected customers.
By changing the WiFi channel to something else should solve the issue.
- Open Sense app from you management device
- Press More, on the right corner
- Open Settings
- Choose Network
- Press the "pencil" in the right upper corner, and now you are able to change the settings
Now WiFi Channel, and not 2.4 GHz and 5 GHz network channels are visible and you can change those.
If this does not help, please do soft reset on F-Secure SENSE, and if necessary, a factory reset.