Incorrect synchronization code

Using the "connect devices" tab between my Windows computer and Android phone I keep getting a message "incorrect synchronization code" when generating a code on one of the other devices, both directions. I've been paying for this service and have only just realised it's not been working. What do I do?

Answers

  • UkkoUkko Posts: 2,893

    Hello,

     

    I am only an F-Secure user (their home solutions).

     

    Using the "connect devices" 
    ...
    incorrect synchronization code
    ...
    when generating a code on one of the other devices, both directions.

    Sounds that if you were able to generate 'sync code' on both devices - then both installations already "KEY Premium".

    If so - maybe - it is a reason for such trouble (however, I am not sure if it should be or not).

    Could you check this point?

     

    Meanings:

    -- Android device is already "KEY Premium" (maybe synced with another device);

    -- Windows device is already "KEY Premium" (maybe synced with another device);

     

    Then you tried to create a sync code under one "Premium" device and to connect another device (also 'Premium') to this "Premium licence" and drop its own 'premium licence' (or maybe to merge).


    Another suggestions are:

    -- to check situation with your Network. Both devices are connected to one "Network"? Can be there something like proxies or certain filtering?

    -- any third party software that may to interact with connections: https://community.f-secure.com/t5/F-Secure-KEY/KEY-sync-connecting-devices-with/ta-p/70031

    -- an option to contact their official Support channels (for proper troubleshoot - there can be technical logs about attempts to sync and result of inability to do so): https://www.f-secure.com/en/home/support/contact

     

    Thanks!

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