Update 14.10

KeepCoolKeepCool Posts: 2
in Business Security

Unable to update 13.10, 13.11 or 14.02 to 14.10 premium client.

Like

Comments

  • MJ-perCompMJ-perComp Posts: 1,098 Superuser

    Sorry, too few information. I am able to update!

    Update how?
    What OS?
    What error?
    What do logs tell?

    Like
  • KeepCoolKeepCool Posts: 2

    Update via Policy manager.

    Windows 7 SP1 and Windows 10

    The update don't start (in french : en cours) in policy manager

    Like
  • VadVad Posts: 1,062 F-Secure Employee

    Hello KeepCool,

     

    Please, contact support. We will need diagnostic information from your Policy Manager and several affected client machines for investigation.

    Note: please, make sure that you use "upgrade" link on PM console "Installation" tab for upgrading.

     

    Best regards,

    Vad

    Like
  • MJ-perCompMJ-perComp Posts: 1,098 Superuser
    Did you distributre policies (otherwise the process wil not start)?
    And does the new policy arrive at the client?
    Like
This discussion has been closed.