Announcement: New Knowledge Base

4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.

Update 14.10

KeepCoolKeepCool Posts: 2
in Business Security

Unable to update 13.10, 13.11 or 14.02 to 14.10 premium client.

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Answers

  • MJ-perCompMJ-perComp Posts: 1,098

    Sorry, too few information. I am able to update!

    Update how?
    What OS?
    What error?
    What do logs tell?

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  • KeepCoolKeepCool Posts: 2

    Update via Policy manager.

    Windows 7 SP1 and Windows 10

    The update don't start (in french : en cours) in policy manager

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  • VadVad Posts: 1,047

    Hello KeepCool,

     

    Please, contact support. We will need diagnostic information from your Policy Manager and several affected client machines for investigation.

    Note: please, make sure that you use "upgrade" link on PM console "Installation" tab for upgrading.

     

    Best regards,

    Vad

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  • MJ-perCompMJ-perComp Posts: 1,098
    Did you distributre policies (otherwise the process wil not start)?
    And does the new policy arrive at the client?
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This discussion has been closed.