Re-pairing Sense

I need to pair my Sense unit to my iPhone again, but do not want to have to re-acquire the 25 devices it is currently protecting. This was discussed previously here: 

 

https://community.f-secure.com/t5/F-Secure-SENSE/My-Sense-device-pairing-got/td-p/105524

 

Is there any update or work-around that has solved this problem ??

Comments

  • Jaims
    Jaims Posts: 855 Community Manager

    Hi @Jhoufek 

     

    You can pair SENSE with your iPhone again but take note of your old/current SSID (WiFi name & Password) as you will need it again. Once pairing is completed, ensure to use the same SSID & Password as before, all the devices will auto connect and you will not need to reconnect all 25 devices to SENSE. 

     

    Hope this addresses your concern. 

  • Jhoufek
    Jhoufek Posts: 10

    Ok. Per Sense App instructions for pairing, opened app. Disconnected power cord. Waited 2 minutes. Plugged back in. Waited for front panel to pulse before holding blue button on back. Display of four little squares never pulsed. Finally went to time display. Repeated procedure, same result. How do I get the display to pulse ??

  • Jaims
    Jaims Posts: 855 Community Manager

    Hi @Jhoufek 

     

    Kindly click here for steps on how to perform a hard reset then try the setup all over again. 

  • Jhoufek
    Jhoufek Posts: 10

    And the hard reset will not require me to re-pair my IoT devices ?

  • Jhoufek
    Jhoufek Posts: 10

    Perfect...thank you !

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