F-Secure Key doesn't start after update

after i updatet F-Secure KEY to the latest version (okt 2018) i get an error report when i try to start it.

till this update everything worked just fine.


the report indicates, that the software might not be compatible with my mac os version (yosemite 10.10.5) ...


please help me soon, i can't imagine the amount of work and nerves to regain 30 + passwords ...


thanks in advance,


Accepted Answer


  • PiirisPiiris Posts: 19 F-Secure Product Manager

    Thank you for your report! We are currently investigating this problem.

  • PiirisPiiris Posts: 19 F-Secure Product Manager

    @mario3, could you please tell the exact error message you are getting? Are you able to provide screenshot of the message?


    Thanks in advance!

  • let me know, if i can provide details ...


    Bildschirmfoto 2018-11-06 um 12.11.34.png

  • PiirisPiiris Posts: 19 F-Secure Product Manager

    Thank you for the screenshot!


    What happens if you press the ctrl key when you tap the mouse button  while opening KEY? Will it allow you to start the program that way? 



  • Thank you for this suggestion, but that delivers the same result.


  • in order to keep this going: excert from my error message. like i said, i'm using Mac Os X 10.10.5


    Dyld Error Message:
    Symbol not found: __os_log_default
    Referenced from: /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore (which was built for Mac OS X 10.11)
    Expected in: /usr/lib/libSystem.B.dylib
    in /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore


  • Since i'm only using the free version, i guess i'm not entitled to get much support.

    could you please send me a link to an older (running) version? that would be great!

    i'm pretty desperate, because all my passwords are buried in this dead software at the moment …

    thanks for your help!

  • PiirisPiiris Posts: 19 F-Secure Product Manager



    I'm truly sorry if you feel that way! It doesn't matter if you are free user, you are entitled to all the support. We are investigating this problem on our end and we have one idea for the possible fix. It just takes some time to implement it.





  • thanks for the quick response!

    there's no way to get a pre-update-version though, i guess ...?

  • PiirisPiiris Posts: 19 F-Secure Product Manager

    For the quick fix, we'll rollback to the previous Mac version. I can let you know once we've done that and you can download it from our website.


    We'll continue working on the proper fix and release new version of KEY once this problem has been solved. 


    Thank you again so much for reporting this problem! 

  • thank you, that sounds great!

  • works!

    thank you very much and have a nice weekend, too!

This discussion has been closed.