F-Secure Key doesn't start after update

mario3
mario3 Posts: 8
in F-Secure KEY

after i updatet F-Secure KEY to the latest version (okt 2018) i get an error report when i try to start it.

till this update everything worked just fine.

 

the report indicates, that the software might not be compatible with my mac os version (yosemite 10.10.5) ...

 

please help me soon, i can't imagine the amount of work and nerves to regain 30 + passwords ...

 

thanks in advance,

mario

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  • Piiris
    Piiris Posts: 19 F-Secure Product Manager

    Thank you for your report! We are currently investigating this problem.

    UkkoLaksh
    2Like
  • Piiris
    Piiris Posts: 19 F-Secure Product Manager

    @mario3, could you please tell the exact error message you are getting? Are you able to provide screenshot of the message?

     

    Thanks in advance!

    Ukko
    1Like
  • mario3
    mario3 Posts: 8

    let me know, if i can provide details ...

     

    Bildschirmfoto 2018-11-06 um 12.11.34.png

    Ukko
    1Like
  • Piiris
    Piiris Posts: 19 F-Secure Product Manager

    Thank you for the screenshot!

     

    What happens if you press the ctrl key when you tap the mouse button  while opening KEY? Will it allow you to start the program that way? 

     

     

    Ukko
    1Like
  • mario3
    mario3 Posts: 8

    Thank you for this suggestion, but that delivers the same result.

     

    Ukko
    1Like
  • mario3
    mario3 Posts: 8

    in order to keep this going: excert from my error message. like i said, i'm using Mac Os X 10.10.5

     

    Dyld Error Message:
    Symbol not found: __os_log_default
    Referenced from: /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore (which was built for Mac OS X 10.11)
    Expected in: /usr/lib/libSystem.B.dylib
    in /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore

     

    Ukko
    1Like
  • mario3
    mario3 Posts: 8

    Since i'm only using the free version, i guess i'm not entitled to get much support.

    could you please send me a link to an older (running) version? that would be great!

    i'm pretty desperate, because all my passwords are buried in this dead software at the moment …

    thanks for your help!

    Ukko
    1Like
  • Piiris
    Piiris Posts: 19 F-Secure Product Manager

    Hi,

     

    I'm truly sorry if you feel that way! It doesn't matter if you are free user, you are entitled to all the support. We are investigating this problem on our end and we have one idea for the possible fix. It just takes some time to implement it.

     

     

     

     

    UkkoLaksh
    2Like
  • mario3
    mario3 Posts: 8

    thanks for the quick response!

    there's no way to get a pre-update-version though, i guess ...?

    Like
  • Piiris
    Piiris Posts: 19 F-Secure Product Manager

    For the quick fix, we'll rollback to the previous Mac version. I can let you know once we've done that and you can download it from our website.

     

    We'll continue working on the proper fix and release new version of KEY once this problem has been solved. 

     

    Thank you again so much for reporting this problem! 

    Ukko
    1Like
  • mario3
    mario3 Posts: 8

    thank you, that sounds great!

    Like
  • mario3
    mario3 Posts: 8

    works!

    thank you very much and have a nice weekend, too!

    Ukko
    1Like
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