annual subscription paid but F-Secur Key on Android unaware

Annual subscription payment confirmed 6th Oct 2018 via google play but F-Secure Key app on Android still says subscription expires 13th Oct this year. What gives!? Don't lose my stuff!

Accepted Answer

Comments

  • UkkoUkko Posts: 3,215 Superuser

    Hello,

     

    Sorry for my reply. I'm only an F-Secure user (their home solutions).

     

    I think that the most useful option is to contact their Official F-Secure Support Channels (chat as example):


    If chat is unavailable -> maybe good to doublecheck that F-Secure KEY is not blocked by some third-party application and with ability to make network connections. Then to doublecheck that your F-Secure KEY Premium installation is indeed pinned to your subscription under Google Play.

     

    But I think that only Official F-Secure Support Channels with enough information to sort out trouble (anyway).

     

    Thanks!

  • CxhienngCxhienng Posts: 3 F-Secure Employee

    You will get your new annual subscription automatically when expired date reach. The reason is KEY gives one week more subscription for annual pay than Google Play does. This case has been changed in newer release.  

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