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Not a major issue here but it's kinda annoying. The icon for Key is missing, not in the app folder but everywhere else.






What i've tried so far:


- Repair install (doesn't work it breaks of with the message: account already excists)

- Uninstall and fresh install, results in same problem

- Manually change icon, since in the app folder it does appear, not possible (see image below)



I used the F-Secure removal tool recently to uninstall FS Protection BETA, maybe that caused the problem. But then a reinstall should solve the issue.


Could use some help here, thanks in advance.


Accepted Answer


  • Ukko
    Ukko Posts: 3,310 Superuser



    Sorry for my reply. I'm also only F-Secure user.


    Just like potential suggestions:


    -> does it possible that something with hardware or system is wrong?

    Just like such discussion:

    Or any other potential more 'direct' situations (for your certain setting).


    -> if your KEY localstorage with backup (or passwords/entries export file is available) - maybe it is possible to try some potential additional workarounds.

    For example, if you re-name folder of F-Secure KEY and then launch desktop logo -> what will be as result?

    OR For example, if you did remove desktop logo manually. KEY is closed too (not an active process) - does 'repair' action is not possible to perform? If yes -> what will be with manual launch KEY from its installation folder?



  • Rbbiz1
    Rbbiz1 Posts: 24

    Thank you for your suggestions, unfortunatly those don't help.


    Can someone from the F-Secure team please look at my issue?

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Rbbiz1,


    May I know the OS of your device and also the version of KEY installed?


  • Rbbiz1
    Rbbiz1 Posts: 24

    Windows 10 (PRO)

    Key version: 4.8.110


  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Rbbiz1,


    Kindly get in touch with our support team via chat or phone here in order to invstigate this further.


  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hello Rbbiz1,


    I have brought this issue to the KEY team's notice. The issue will be fixed in the next release.


  • Rbbiz1
    Rbbiz1 Posts: 24



    Support did a reinstall and some other stuff, the icon was back to normal. A day after Key updates itself and the problem returned.


    The weird thing is, the same thing I noticed with Adobe Reader but the problem limits to those two programs

  • Rbbiz1
    Rbbiz1 Posts: 24

    Thanks, I can confirm that it is fixed


    (force update function would be nice to have ;-)

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Thanks for confirming, Rbbiz1! Good to know the issue is fixed.

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