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Hi,

 

Not a major issue here but it's kinda annoying. The icon for Key is missing, not in the app folder but everywhere else.

 

Knipsel.PNG

 

Knipsel1.PNG

 

What i've tried so far:

 

- Repair install (doesn't work it breaks of with the message: account already excists)

- Uninstall and fresh install, results in same problem

- Manually change icon, since in the app folder it does appear, not possible (see image below)

 

Knipsel3.PNG

I used the F-Secure removal tool recently to uninstall FS Protection BETA, maybe that caused the problem. But then a reinstall should solve the issue.

 

Could use some help here, thanks in advance.

 

Best Answer

  • LakshLaksh Posts: 4,426
    Accepted Answer

    Hi Rbbiz1,

     

    Just to let you know, this issue has been fixed in KEY version 4.9.28.

     

Answers

  • UkkoUkko Posts: 2,936

    Hello,

     

    Sorry for my reply. I'm also only F-Secure user.

     

    Just like potential suggestions:

     

    -> does it possible that something with hardware or system is wrong?

    Just like such discussion:

    Or any other potential more 'direct' situations (for your certain setting).

     

    -> if your KEY localstorage with backup (or passwords/entries export file is available) - maybe it is possible to try some potential additional workarounds.

    For example, if you re-name folder of F-Secure KEY and then launch desktop logo -> what will be as result?

    OR For example, if you did remove desktop logo manually. KEY is closed too (not an active process) - does 'repair' action is not possible to perform? If yes -> what will be with manual launch KEY from its installation folder?

     

    Thanks!

  • Rbbiz1Rbbiz1 Posts: 24

    Thank you for your suggestions, unfortunatly those don't help.

     

    Can someone from the F-Secure team please look at my issue?

  • LakshLaksh Posts: 4,426

    Hi Rbbiz1,

     

    May I know the OS of your device and also the version of KEY installed?

     

  • Rbbiz1Rbbiz1 Posts: 24

    Windows 10 (PRO)

    Key version: 4.8.110

     

  • LakshLaksh Posts: 4,426

    Hi Rbbiz1,

     

    Kindly get in touch with our support team via chat or phone here in order to invstigate this further.

     

  • LakshLaksh Posts: 4,426

    Hello Rbbiz1,

     

    I have brought this issue to the KEY team's notice. The issue will be fixed in the next release.

     

  • Rbbiz1Rbbiz1 Posts: 24

    Thanks.

     

    Support did a reinstall and some other stuff, the icon was back to normal. A day after Key updates itself and the problem returned.

     

    The weird thing is, the same thing I noticed with Adobe Reader but the problem limits to those two programs

  • Rbbiz1Rbbiz1 Posts: 24

    Thanks, I can confirm that it is fixed

     

    (force update function would be nice to have ;-)

  • LakshLaksh Posts: 4,426

    Thanks for confirming, Rbbiz1! Good to know the issue is fixed.

This discussion has been closed.