Connecting Sense to my netwoek

Hi,

I have problems with setting up Sense against my 5GHz network, in fact it will not find it at all, despite the fact that my laptop is up and running on the 5GHz network without problem. 

 

Also after about 40 minuter the Sense loose conntact with my moblie and says: "SENSE router not reached" although my mobile has not move more than 3 meters from the routers, both SENSE and my WiFi.

 

I my mobile I have settning for WiFi to Keep the WiFi all the time. 

 

Please advice

Ior

 

Please advice if anyone have a suggesting

Answers

  • LakshLaksh Posts: 4,426

    Hi Ior,

     

    May I know what is the OS of your mobile device?

    If it is iOS, we already have posts here and here and the RND is indeed investigating this further.

  • LakshLaksh Posts: 4,426

    Hi Ior,

     

    Quick update on your post from the product team: SENSE only supports 2.4 GHz wifi upstream.

     

  • IorIor Posts: 2

    Hi, I use  Android 8.0.0 platform.

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