KEY Premium - Can't enter sync code

TimP
Posts: 3
in F-Secure KEY
Hello,
I have a KEY Premium subscription but recently my synchronised devices (laptops) are switched to KEY Free. When I try to enter a sync code generated on my mobile (the only one with still an active Premium subscription) I get the error message: "Could not connect to the server. Check your internet connection and synchronization code".
Best regards
Tim
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Comments
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Hello TimP
In order to better investigate this issue, could you get in touch with our support via chat or phone.
It is difficult to investigate subscription issue in our community.
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