Sense updates itself but doesn't start properly

Fiiu Posts: 2 New Member



I've been enjoying Sense for a few months now and it seems to work really well. Only downside is that when a firmware update arrives, Sense gets the update but hangs after that. I need to pull the plug and restart the device to get it working again. 


The update has gone thru as can be seen by firmware version number. Is there anything I can do to fix this?


  • FS_Simo
    FS_Simo Posts: 256 Former F-Secure Employee



    That does not sound like normal behavior at all.  Does the sense router display remain stuck in the 'squares' (update indicator) when the device hangs?


    Best Regards:

    Simo / SENSE QA Lead

  • Fiiu
    Fiiu Posts: 2 New Member

    Yes, the squares are in the display. It looks like connections where shut approx. 5am on the computer and at 3pm the squares were lit in the screen. 

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Fiiu and FS_Simo,


    I have now escalated this post to our support team. One of our support team members will get in touch with you via email for further communication.


This discussion has been closed.