Can't install on Mac

RandomGirlRandomGirl Posts: 10
in F-Secure KEY

I downloaded the free installer to try, but it will not install on my Mac.  I double-click the DMG file and it flashes, but does nothing.  I am running High Sierra if that helps.  I'd really like to try the product, as I need to move to a cloud-based password manager for multiple devices, but I can't test if I can't install.  Any ideas?  Thanks!

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  • NäsäviisasNäsäviisas Posts: 780
    Hello RandomGirl

    Some ideas:
    - operating system ought to be OS X 10.7 or later, but I don't know how is it with High Sierra? Perhaps someone else knows better?
    - installing briefly:
    * download the .dmg installation package to MAC
    * the app icon and installation folder appear
    * drag the app icon on the top of installation folder > installation takes place
    * when ready > create your Key Master Password

    I hope that key opens this lock.
    😊Näsäviisas
    Ukko
    1Like
  • RandomGirlRandomGirl Posts: 10

    Unfortunately, I don't even get to the point where the app icon and installation folder appears.  The .dmg icon flashes, but nothing further happens.

    Ukko
    1Like
  • UkkoUkko Posts: 3,077 Superuser
    @RandomGirl wrote:

    Unfortunately, I don't even get to the point where the app icon and installation folder appears.  The .dmg icon flashes, but nothing further happens.

    Hello,

     

    Sorry for my reply. I'm also only F-Secure user (their home solution; and not about Mac-platform);

    As noted words (or quote from this knowledgebase article) comes with meanings:

    Second step -- Drag the application icon on top of the installation folder (as with any other OS X software), and installation takes place.

    So, if usual/designed steps for Mac - not working there. Can be some options like:

     

    --> try to contact direct F-Secure Support Channel (chat/phone):

    https://www.f-secure.com/en/web/home_global/contact-support

     

    --> OR maybe official F-Secure staff with abilities re-check about 'does it global trouble or local-based';

    Or/and some Mac-experienced users able to place good advices about situation.

     

    Thanks!

    Näsäviisas
    1Like
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