Can't install on Mac
RandomGirl
Posts: 10
in F-Secure KEY
I downloaded the free installer to try, but it will not install on my Mac. I double-click the DMG file and it flashes, but does nothing. I am running High Sierra if that helps. I'd really like to try the product, as I need to move to a cloud-based password manager for multiple devices, but I can't test if I can't install. Any ideas? Thanks!
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RandomGirl
Posts: 10
I finally got it installed. I had to go through several different downloads, but I finally got one that worked. Thanks to everyone who tried to help.
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Some ideas:
- operating system ought to be OS X 10.7 or later, but I don't know how is it with High Sierra? Perhaps someone else knows better?
- installing briefly:
* download the .dmg installation package to MAC
* the app icon and installation folder appear
* drag the app icon on the top of installation folder > installation takes place
* when ready > create your Key Master Password
I hope that key opens this lock.
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Unfortunately, I don't even get to the point where the app icon and installation folder appears. The .dmg icon flashes, but nothing further happens.
Hello,
Sorry for my reply. I'm also only F-Secure user (their home solution; and not about Mac-platform);
As noted words (or quote from this knowledgebase article) comes with meanings:
So, if usual/designed steps for Mac - not working there. Can be some options like:
--> try to contact direct F-Secure Support Channel (chat/phone):
https://www.f-secure.com/en/web/home_global/contact-support
--> OR maybe official F-Secure staff with abilities re-check about 'does it global trouble or local-based';
Or/and some Mac-experienced users able to place good advices about situation.
Thanks!