Sense blocks Bose SoundTouch

Hello,

i have a problem. Since the update for Sense last night, i cant connect my bose SoundTouch 10 system to the Sense WLAN. 

With my second WLAN Router, the connection work without any issuse.

 

Do you have any idea to solve this problem?

 

Greetings

Best Answer

Comments

  • FS_SimoFS_Simo Posts: 256

    Hi,

     

    Thanks for reporting this. In order for us to help you we need a bit more information.

     

    Can you please elaborate a bit for us what do you mean by "can't connect", does the Soundtouch refuse to join the wifi altogether or what is the visible effect exactly?

    Do I read correctly that It used to work before the update?

    Does the connectivity for other devices work normally through SENSE?

    Is your SENSE connected to the internet over WIFI or cable?

    What's your ISP and the make/model of router in front of SENSE (if any)?

    What kind of troubleshooting procedures you have already tried? (restarting the bose, restarting SENSE etc.)

     

    Best Regards:

    Simo / SENSE QA Lead

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