Sense blocks Bose SoundTouch

lassahn

Hello,

i have a problem. Since the update for Sense last night, i cant connect my bose SoundTouch 10 system to the Sense WLAN. 

With my second WLAN Router, the connection work without any issuse.

 

Do you have any idea to solve this problem?

 

Greetings

FS_Simo

Hi,

 

Thanks for reporting this. In order for us to help you we need a bit more information.

 

Can you please elaborate a bit for us what do you mean by "can't connect", does the Soundtouch refuse to join the wifi altogether or what is the visible effect exactly?

Do I read correctly that It used to work before the update?

Does the connectivity for other devices work normally through SENSE?

Is your SENSE connected to the internet over WIFI or cable?

What's your ISP and the make/model of router in front of SENSE (if any)?

What kind of troubleshooting procedures you have already tried? (restarting the bose, restarting SENSE etc.)

 

Best Regards:

Simo / SENSE QA Lead

lassahn

Cant connect means that the network refuse the connection.

I have tested many things but i dont restart sense.

 

After restarting sense, SoundTouch connected directly to the sense network.

Thank you!