About Statistic function

Dear support team !

i have one issue about the statistic feature of F-Secure Business Suite Premium, when we check the statistic display that:

Scanned:

+ File: 6853

+ Not scanned: 0

 

Result:

+ Virus: 1

+ Spyware: 3

+ Suspicious items: 0

+ Risware: 0

 

Actions:

+ Disinfected: 0

+ Rename: 0

+ Deleted: 0

+ Quarantined: 0

+ failed: 0

 

F-Secure has scanned and find virus and spyware but the deleted is 0, my question is does F-Secure has deleted viruses and this spyware? why the statistic of Delete is 0

 

Thank you !20170830_103951.jpg

Comments

  • other is in the virus statistic, does F-Secure statistic display the folder location of virus after F-Secure scanned and found it ?

    because i just see the name of virus and active, not display the folder location where is it on the statistic feature in both PM and client

     

    Thank you !

  • Hi !

    anyone can help me in this case Smiley Sad

    pls

  • LakshLaksh Posts: 4,431 Community Manager

    Hi Arsjupiter,

     

    Are you still having this issue with the scan report? If yes, please run a new full system scan and once it is completed, submit a fsdiag to the SAS page for the labs to analyze further.

     

    Please check this option 'I want to give more details about this sample and to be notified of the analysis results' and enter the information to get in touch with the labs.

    etomcat
  • etomcatetomcat Posts: 1,318 Superuser

    Hello,

     

    If the malware is found inside a compressed file (ZIP, RAR, etc.) or an e-mail database like .PST, then F-Secure will detect it but not touch it in any way.

     

    The user will have to manually find and delete the particular e-mail or unpack the archive file and delete the bad file and then re-pack the remaining files into a new archive.

     

    Best Regards: Tamas Feher, Hungary.

  • Hi support team !

    thank you for your feedback below, i would like to check one other thing is where we can find the detail statistic ? include the name of malware, folder location, detected time...

    because as we check on client or on the PM we just see the name of malware and actions ?

     

    pls inform us where we can find the detail information, thank you !

  • VadVad Posts: 1,050 F-Secure Employee

    Hello Arsjupiter,

     

    Detailed information about detected malware is present in "Result" section of the report.

    Detection time is present in the header of the report.

    Could you please, provide the screenshot which contains the top of problematic report and Result section?

     

    Best regards,

    Vad

     

This discussion has been closed.