F-Secure SENSE "Subscription Expired"
At about 8:10 BST (London time), my SENSE iPhone application warned me of unprotected devices in my home network and the need to install F-Secure SAFE on those devices.
About 5 minutes later the SENSE application on my iPhone switched to displaying a "Subscription expired" notice, with the previous "unprotected device warnings vanishing".
Checking the "Subscription" on my device I found that it displays "EXPIRED Valid until 24 Jun 2017", which should be the start date of the service, not the end date. There should be 1 year subscription included in the purchase.
If I had not been using the SENSE application on my phone at the time this happened I would have missed this event altogether.
- Could we have email and in-app notifications of license EXPIRED events, whether they are correct or not?
- Presumably I have no protection?
Does anyone know when this will be fixed?
Comments
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Hello,
Sorry for my reply.
Also (time to time) F-Secure Support chat with active status with not expected time:
https://www.f-secure.com/en/web/home_global/contact-support (for my browser -> under home_global F-Secure website there active chat-ability on current hour, as example);
And -> just as links with related subscription-meanings (current common design of subscription-handling):
https://community.f-secure.com/t5/F-Secure-SENSE/Question-on-Sense-Subscription/m-p/95838
https://community.f-secure.com/t5/F-Secure-SENSE/SENSE-for-Windows-is-not-yet/m-p/96147
Thanks.
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Hi Stargazer,
As mentioned by 1sk and Ukko, have you gotten in touch with our support team to investigate this further? Regarding the feedback, I will pass it on to the SENSE team.
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