F-Secure Manager Antivirus Database update failed

Hello,

 

I have a F-Secure manager on a dedicated Windows 2003 virtual machine.

Since 17. July it can't install F-Secure Aquarius updates. I tried to download

But the other updates are working.

 

I downloaded current "fsdbupdate9.exe" and execute it. It says "Successfully installed latest updates". But in the F-Secure Manager console it says the virus definitions are from the 17. July.

 

What can be the reason?

 

Regards

Stefan

Best Answer

  • VadVad Posts: 1,051 F-Secure Employee
    Accepted Answer

    Hello Stefan,

     

    I guess, you mean F-Secure Policy Manager? What version do you have?

    You can start from some simple things:

    - Check free disk space (should be 2-3Gb at least).

    - Restart the server.

    - Run fsaua reset tool.

    If this will not help, please, contact support. We will need diagnostics information from your server for analysis.

     

    Best regards,

    Vad

Comments

  • stefan3stefan3 Posts: 5

    Hello Vad,

     

    Yes, you are right I have the F-Secure Policy manager 12.31.

     

    There is enough disk space.And I restarted the server several times.

    The faua reset tool helped. (I didn't know about it before.) After a restart he installed the updates. And it looks good now.

     

    Thanks for your help

    Stefan

  • MJ-perCompMJ-perComp Posts: 1,098 Superuser

    @stefan3 wrote:

    The faua reset tool helped. (I didn't know about it before.)

    And I would prefer if it never existed for public download, but R&D would have found the root cause.

     

    my2ct.

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