issues with sense

D-Fens2 Posts: 78 Enthusiast

Hi, I noticed the following issues with Sense:


the Amazon App on my Xbox One won't update if the Sense Tracking blocker ist enabled. (it shows the spinning/load icon for >15 mins). After ist temporarily disabled it, the update is done is <10 seconds.


the second issues is skipping music streaming with my sonos play 1. this did not happen with the old wifi.


  • Ukko
    Ukko Posts: 3,641 Superuser



    Maybe if you able to find "certain" domains (resources or so) which blocked by SENSE --> there can be useful to transfer it by F-Secure SAS:


    If it not possible to understand what URLs/domains/scripts (certain URL) is blocked by SENSE Tracking protection feature --> maybe you just able to add "more information" under description with (main domain) about situation.


    I able to suspect that F-Secure Labs should to be with abilities to re-check it with F-Secure SENSE.

    Or if not - they able to transfer it to F-Secure SENSE team.


    Basically it should be transferred (or visible) from community - but anyway I decided to create this suggestion (as potential most brief step for potential 'next' troublesituations);



  • D-Fens2
    D-Fens2 Posts: 78 Enthusiast

    thank you, I tried to describe the issues as best as I could.


    regarding the steaming issues with Sonos: this happens with every service (tunein, napster, spotify), I clearly seems to be a wifi issue.

  • Unknown

    Have you tried restarting, reseting or updating the Sonos?

    Spotify etc. services work fine for me without a Sonos device.

    Could you post Sonos device info like manufacturer, model etc.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi D-Fens2,


    I have passed on your feedback to the SENSE team. If you happen to have any URL for the Xbox update, I can help to pass it to the SENSE team. They are investigating both the Xbox and the Sonos issue.


  • D-Fens2
    D-Fens2 Posts: 78 Enthusiast

    changing the wifi channel did fix the skipping music for a few hours, but now It's pausing/loading again.

    I tried the channels 1, 6 and 11.

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