Client cannot send update virus defintion information to PM

Nelson
Nelson Posts: 5
in Business Security

I have a PM 12.4 and client security 12.31

Client can update virus defintion succesfully from PM 12.4. However ,  client virus defintion date  information shown from PM 12.4 console is not update. Client cannot sent update information or PM cannot get update information from client.

And I also cannot found and add new client from PM 12.4 list.

Firewall has be disabled also cannot get information. Please help. Thanks.

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  • Vad
    Vad Posts: 1,084 F-Secure Employee

    Hello Nelson,

     

    CS uses http protocol for downloading virus definitions from PM, and https for receiving policies and sending statistics. Please, make sure that PM <-> CS communication over https is possible.

    You may also find some hints in c:\ProgramData\F-Secure\Logs\fspmsupport\nrb.log.

     

    Best regards,

    Vad

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  • Nelson
    Nelson Posts: 5

    Thanks.

    I can visit the PM by 443 and 80.

    However, nrp log show following message but i don't have idea .

     

    2017-07-06 17:11:54.076+035 UTC+08:00 0F3C:0F88 #1  Executing all scheduled tasks.
    2017-07-06 17:11:54.249     UTC+08:00 0F3C:0620 #1  Preparing to download task 1: from 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=GetPackage&Type=4&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504&Counter=1519' to '"C:\Program Files\F-Secure\Common\CommDir\policies\policy.bpf"'
    2017-07-06 17:11:54.405     UTC+08:00 0F3C:0620 #1  Download of '/fsms/fsmsh.dll?FSMSCommand=GetPackage&Type=4&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504&Counter=1519' finished. Http result status: 404 (Not Found)
    2017-07-06 17:11:54.515     UTC+08:00 0F3C:0620 #1  Preparing to upload task 2: from '"C:\Program Files\F-Secure\Common\CommDir\status\orig.ipf"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
    2017-07-06 17:11:54.593     UTC+08:00 0F3C:0620 #1  Upload to '/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504' finished. Http result status: 200 (OK)
    2017-07-06 17:11:54.608     UTC+08:00 0F3C:0620 #1  Preparing to upload task 4: from '"C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
    2017-07-06 17:11:54.608     UTC+08:00 0F3C:0620 #1  Upload to '/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504' finished. Http result status: 404 (Not Found)
    2017-07-06 17:12:03.829     UTC+08:00 0F3C:0F88 #1  Executing all scheduled tasks.
    ....
    2017-07-06 17:42:23.647     UTC+08:00 0F3C:0F88 #1  New task 5 of type 6 with name 'C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp' added
    2017-07-06 17:42:23.694     UTC+08:00 0F3C:0620 #1  Preparing to upload task 5: from '"C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
    2017-07-06 17:42:23.788     UTC+08:00 0F3C:0620 #2  Exception occurred. Type: Win32Exception, Reason: cannot find specific file。, Function: fs::nrb:Smiley TonguemClient::httpPost, File: "..\\..\\..\\..\\..\\src\\fsnrb\\nrbapi\\PmClient.cpp", Line: 357, Error Code : 2

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  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser

    Apply the hotfix for PM 12.40.

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