Client cannot send update virus defintion information to PM

Nelson

I have a PM 12.4 and client security 12.31

Client can update virus defintion succesfully from PM 12.4. However ,  client virus defintion date  information shown from PM 12.4 console is not update. Client cannot sent update information or PM cannot get update information from client.

And I also cannot found and add new client from PM 12.4 list.

Firewall has be disabled also cannot get information. Please help. Thanks.

Vad

Hello Nelson,

 

CS uses http protocol for downloading virus definitions from PM, and https for receiving policies and sending statistics. Please, make sure that PM <-> CS communication over https is possible.

You may also find some hints in c:\ProgramData\F-Secure\Logs\fspmsupport\nrb.log.

 

Best regards,

Vad

Nelson

Thanks.

I can visit the PM by 443 and 80.

However, nrp log show following message but i don't have idea .

 

2017-07-06 17:11:54.076+035 UTC+08:00 0F3C:0F88 #1  Executing all scheduled tasks.
2017-07-06 17:11:54.249     UTC+08:00 0F3C:0620 #1  Preparing to download task 1: from 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=GetPackage&Type=4&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504&Counter=1519' to '"C:\Program Files\F-Secure\Common\CommDir\policies\policy.bpf"'
2017-07-06 17:11:54.405     UTC+08:00 0F3C:0620 #1  Download of '/fsms/fsmsh.dll?FSMSCommand=GetPackage&Type=4&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504&Counter=1519' finished. Http result status: 404 (Not Found)
2017-07-06 17:11:54.515     UTC+08:00 0F3C:0620 #1  Preparing to upload task 2: from '"C:\Program Files\F-Secure\Common\CommDir\status\orig.ipf"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
2017-07-06 17:11:54.593     UTC+08:00 0F3C:0620 #1  Upload to '/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504' finished. Http result status: 200 (OK)
2017-07-06 17:11:54.608     UTC+08:00 0F3C:0620 #1  Preparing to upload task 4: from '"C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
2017-07-06 17:11:54.608     UTC+08:00 0F3C:0620 #1  Upload to '/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504' finished. Http result status: 404 (Not Found)
2017-07-06 17:12:03.829     UTC+08:00 0F3C:0F88 #1  Executing all scheduled tasks.
....
2017-07-06 17:42:23.647     UTC+08:00 0F3C:0F88 #1  New task 5 of type 6 with name 'C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp' added
2017-07-06 17:42:23.694     UTC+08:00 0F3C:0620 #1  Preparing to upload task 5: from '"C:\Program Files\F-Secure\Common\ALERTS\tr5889.tmp"' to 'https://192.168.1.x/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=6&Identity0=1864d200-ef8b-11e3-a610-40a8f0456504'
2017-07-06 17:42:23.788     UTC+08:00 0F3C:0620 #2  Exception occurred. Type: Win32Exception, Reason: cannot find specific file。, Function: fs::nrb:mClient::httpPost, File: "..\\..\\..\\..\\..\\src\\fsnrb\\nrbapi\\PmClient.cpp", Line: 357, Error Code : 2

MJ-perComp

Apply the hotfix for PM 12.40.