Troubleshooting: Updating SENSE prior to running setup

[Deleted User]
[Deleted User] Posts: 0 Former F-Secure Employee

SENSE router can update itself prior to running setup if it is connected via CABLE to a working internet connection. This allows running the setup using the latest firmware with all available fixes and bypass the firmware update part of the setup process in the application.


  1. Check that the internet connection on your existing router works through a cable
  2. Plug the cable between the existing router LAN port and the blue WAN port on SENSE
  3. Reset SENSE
    1. if SENSE is has booted and running normally, hold reset button 15+ seconds and release, rSt shows on screen and device reboots
    2. if SENSE is malfunctioning, hold reset button while powering on until you see FF, the factory restore process may take 5-10 minutes. Both the FF and the Static squares during bootup wil linger for a long time, don't be alarmed. Please wait and allow the device to finish.
  4. After a succesful reset and bootup you'll see the pulsing squares
  5. After approximately 2 minutes, SENSE tries connecting to F-Secure update servers
  6. SENSE downloads an update, this may take several minutes depending on your connection speed. There is no visible indicator for the user while this is happening.
  7. Upon successful download and signature verification, SENSE updates itself. The display will show the misaligned squares indicator for a few seconds and then SENSE router reboots.
  8. Upon successful reboot the device shows the pulsing squares again and you can start the setup normally according to application instructions.
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