No Flyer History or Alert Logs

We were have a lot of alerts for various things, so I must have turned something off, but I can't find out how to get them back.  We're having some issues with small data fragments, and we pinned down the offending printer and fixed the issue, but now we're getting similar error, but there is nothing listed in the logs.  I have looked in Flyer History and Settings->Network Connections->Firewall->Show Alert Log...

 

Should I look somewhere else?  How do I re-enable logging?  I didn't mean to disable, just not show them to everyone.

Comments

  • VadVad Posts: 1,051 F-Secure Employee

    Hello farmersLSD,

     

    What product/version do you have?

     

    Best regards,

    Vad

  • farmersLSDfarmersLSD Posts: 26

    Sorry

     

    Policy Manager and Server 12.31.79713

    Client Security Premium 12.31

  • VadVad Posts: 1,051 F-Secure Employee

    If I understand correctly, you are interested specifically in Firewall related events.

    In Policy Manager Console on Settings tab >  Advanced view check F-Secure  > F-Secure Internet Shield >

    Application control > Report to Administrator;

    Alerting > all settings;

    User Interface Settings > Pop Up Alerts

    policies.

    Just in case, check also F-Secure > F-Secure Management Agent > Settings > Alerting > Alert Forwarding table.

    Clearing mentioned settings to default levels may help.

     

    Best regards,

    Vad

  • farmersLSDfarmersLSD Posts: 26

    It looks like settings were fine.  I'll test today and see what happens.  Thanks for input.

  • etomcatetomcat Posts: 1,318 Superuser

    Hello,

     

    > We're having some issues with small data fragments, and we pinned down the offending printer and fixed the issue, but now we're getting similar error, but there is nothing listed in the logs

     

    If you mean the "block IP fragments shorter than xyz bytes [default=128]" then, in the distant past, it used to cause problem with mobile net (GSM) sticks. Sometimes it had to be set to 0 [disabled] to let the computer enjoy net access, but I haven't heard about the same happening during past several years ago.

     

    Best Regards: Tamas Feher, Hungary.

  • farmersLSDfarmersLSD Posts: 26

    That's the setting. The problem it's causing is our imaging solution gets stuck there and won't complete. I changed the setting to 0, but wasn't sure what effect that "really" has on security. What we have done it just postpone install of F-Secure until the imaging is complete. We had originally found the printer and removed NIC, using the onboard JetDirect, which worked, but we're getting the error again. This time, I do not know what printer it is, because nothing is showing in the logs.

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