Key not syncing between windows 10 and android

For the past several days I have been unable to sync my computer and android phone. The process starts but does not finish. On my phone, it just continuously says it is syncing, but never does, On my computer, I get a message that it cannot connect to the server,

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  • LakshLaksh Posts: 4,442 Community Manager

    Hi Bruce,

     

    Could you check this article regarding the sync issue?

    Are you using the latest version of Key in your Android device and computer?

  • BruceBruce Posts: 18

    I believe I am running the latest version. What is the version number. Also, the link included in the referenced article no longer functions

     

    Thanks for your time

  • BruceBruce Posts: 18

    I found the version numbers-

    Andriod 4.5.5

    Windows 10 4.5.107

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Bruce,

     

    As mentioned in this article, could you please check if the sync is prevented due to the Anti-Virus software on your machine?

  • BruceBruce Posts: 18

    Thank you- I followed all your advice and am now able to sync my PC and Android.

    UkkoLaksh
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