KEY app crashes on Android

I've just had to reset my Samsung Galaxy Note model GT-N8010 tablet to factory settings.


I've reinstalled all the apps, including KEY. When I enter the sync code on KEY and press the connected devices button the app now crashes. It didn't used to do that.


Is the KEY app no longer compatible with my tablet?


The Android version is 4.1.2


Many pointers appeciated.


  • N.B.


    The KEY app verion is 4.5.6.


    The play store doesn't indicate it's not incompatible.

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi MickMathers,


    Just to confirm, have you tried to generate another code and do the sync again (since the sync code is valid only for 60 seconds)? Did you enter the Master password during the sync? Or did it crash before you enter the password?


    What happens during the crash? Is there any error message shown? Are you able to open Key again after the crash?

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Appreciate the update about the issue and that the sync was successful, MickMathers! If you happen to see this issue again on your device(s), please let us know so that this can be investigated further.



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