F-Secure Key prompting dozens of .msi updates [Windows 10]

Nisten
Nisten Posts: 5
in F-Secure KEY

Hello,

Opening Key on Windows 10 prompts me to update the software, however when I do so, I am asked to install an .msi file. Once logged back into the program after successful installation, I am prompted yet again to install a different .msi file. This has happened at least 50 times now. Is this a mistake? It is very annoying.

Thank you.

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Nisten,

     

    May I know the version of Key currently installed on your computer? Do you have a screenshot of the prompt which you can share here?

     

    Like
  • Nisten
    Nisten Posts: 5

    Version 4.3.134

     

    Each prompt is for a different .msi file.

     

    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Nisten,

     

    The version of Key mentioned seems to be an older version.  Could you try to manually download the latest version of Key from the download location and reinstall it? Let us know if it helps.

    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Nisten,

     

    Did the installation of the new version resolve the issue? I am just doing a follow up to see if you had any luck with this.

    TinaL
    1Like
  • Nisten
    Nisten Posts: 5

    Unfortunately not, I am presented this when attempting to install from the standalone download from F-Secure Key's website:

     

    The only recent change to my computer has been an upgrade to Windows 10.

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Nisten, 

     

    Thank you for sharing the solution to help the others.

    Like
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