Sync between 2 Windows 10 systems

jduval22 Posts: 5 New Member

F-secure Key is failing to sync between windows 10 systems.  The working system has successfully sync'ed 2 android phones.  However, when attempting to sync the other Win10 systems from either system fails with an "unable to connect to server" error.


Firewalls and the antivirus software have been disabled on both systems and incoming and outgoing firewall rules set on both systems to allow all F-secure key traffic with no improvement.


Attempted to sync the Win 10 system with the phone and got the same error.


Any ideas as to what may be blocking sync communication?


thank you


  • jduval22
    jduval22 Posts: 5 New Member
    .... it should be noted that the problem system has a working internet connection.
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi jduval22,


    Could you please check if the Desktop version of Key is Free/premium under Subscriptions?

  • jduval22
    jduval22 Posts: 5 New Member

    Thank you.  I have a premium key.

  • jduval22
    jduval22 Posts: 5 New Member

    and that key is under subscription.  It syncs perfectly between win 10 and Android phones.   It will not sync with other win 10 laptops.

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