Sync between 2 Windows 10 systems

F-secure Key is failing to sync between windows 10 systems.  The working system has successfully sync'ed 2 android phones.  However, when attempting to sync the other Win10 systems from either system fails with an "unable to connect to server" error.


Firewalls and the antivirus software have been disabled on both systems and incoming and outgoing firewall rules set on both systems to allow all F-secure key traffic with no improvement.


Attempted to sync the Win 10 system with the phone and got the same error.


Any ideas as to what may be blocking sync communication?


thank you

Accepted Answer


  • jduval22jduval22 Posts: 5
    .... it should be noted that the problem system has a working internet connection.
  • LakshLaksh Posts: 4,444 Community Manager

    Hi jduval22,


    Could you please check if the Desktop version of Key is Free/premium under Subscriptions?

  • jduval22jduval22 Posts: 5

    Thank you.  I have a premium key.

  • jduval22jduval22 Posts: 5

    and that key is under subscription.  It syncs perfectly between win 10 and Android phones.   It will not sync with other win 10 laptops.

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