Reseting master password with 2D barcode

PSmPSm Posts: 5
in F-Secure KEY

I created master password recovery 2D barcode for F-Secure KEY. However, I only have it as a printed hardcopy. I have scanned it with a flat scanner as a jpeg image, but when I try to import it to the KEY windows desktop app nothing happens. No error or anything.

 

Any suggestions on how to proceed? Does the image of the 2D barcode have to be in same scale/size as the original image?

 

Petri

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Best Answer

  • LakshLaksh Posts: 4,434 Community Manager
    Accepted Answer

    Hi Petri,

     

    Could you try to save the image as .png file and retry to upload it?

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Comments

  • PSmPSm Posts: 5

    With 2D barcode I meant QR code.

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  • PSmPSm Posts: 5

    Thanx. That worked. Would be nice if the software would accept png-images only and give out an error message for others.

     

    Petri

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  • LakshLaksh Posts: 4,434 Community Manager

    Hi Petri,

     

    Glad to know it worked. I will pass on your feedback to the Key team.

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