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Module Crash Detected: Restarting Later

cajkodcajkod Posts: 14
in Business Security

After instaling F-Secure Client Security Premium 12.30 i have error:

 

"The module F-Secure Anti-Virus Firewall Daemon monitored by F-Secure Management Agent has stopped responding or was terminated. An attempt to restart it will be made later. If you see this message frequently, contact the system administrator or reinstall F-Secure products."

 

How can i fix it?

tnx.

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Comments

  • VadVad Posts: 1,048

    Hello cajkod,

     

    What OS is/are affected?

     

    Best regards,

    Vad

    Like
  • cajkodcajkod Posts: 14

    Hi,

     

    Windows 7 Professional x64.

     

    I try to reinstall, after installation i got this message F-secure_Digital.JPG.

    And after few minutes got this...F-secure.JPG

    Like
  • VadVad Posts: 1,048
    Accepted Answer

    I see. In this case, most likely, your W7 doesn't have latest updates installed. Together with introducing Windows 10, Microsoft drivers signing Signature algorithm was changed (sha256 instead of sha1). For already existing OS Microsoft published special update to support the change.

    Starting from CS 12.30, we dropped Vista support, and switched to sha256 signature algorithm for F-Secure signing as well.

     

    Best regards,

    Vad

    cajkod
    1Like
  • cajkodcajkod Posts: 14

    Thank you,
    after updating everything is working...

    Like
  • hungchenhungchen Posts: 12

    Hi cajkod,

    May I ask what updates you installed?

    Is it necessary to download all the updates from windows 7?

    We encountered the same problem.

    Thanks

    Like
  • VadVad Posts: 1,048

    Hello hungchen,

     

    Please, try this one: https://technet.microsoft.com/en-us/library/security/3033929

    It should help, as far as i remember.

     

    Best regards,

    Vad

    Like
  • cajkodcajkod Posts: 14

    I installed about 100 updates from my WSUS. Computer with problem was last time updated 2014. Last WSUS synchronize was October 2016.
    I'm not helping you, but before updates problem was in digital algorithm sha1 and sha256...

    Like
  • hungchenhungchen Posts: 12

    Hi Vad,

    After installing the fix you provided, 

    Windows-requesting-a-digitally the message disappeared,

    but the module crash still occurred.

    I will try  to install other updates.

     

    cajkod
    1Like
  • hungchenhungchen Posts: 12

    Test result:

    Win7 must install SP1 and security updates "critical" and "important" are necessary.

    Unfortunately, because there is no time to test so I can not clearly know which file to be updated can fix this problem.

      

    Vadcajkod
    2Like
This discussion has been closed.