chrome extensions crash

2

Comments

  • farmersLSDfarmersLSD Posts: 26

    What do we reference for the fix?  Would this thread work?  I also have a ticket in currently, but haven't received a response in about a week.  Should I just respond to that?

  • VadVad Posts: 1,075 F-Secure Employee

    Hello farmersLSD,

     

    Yes, please respond in this thread.

     

    Best regards,

    Vad

  • farmersLSDfarmersLSD Posts: 26

    Response from support:

    "Thank you for your reply, our developers continue working on the hotfix as the latest version still faced some issues, I was waiting for them to release the final version in order to provide you with it, however if you would like to try the current version of the hotfix I will be happy to provide the files and steps to deploy it."

     

    I have not received the files yet, as I have just responded, but it doesn't sound like it's fixed, anyway, so not sure how to proceed yet.  I also don't know if this solution is deployable on a large scale, etc..

  • VadVad Posts: 1,075 F-Secure Employee

    Hello farmersLSD,

     

    Latest version of the hotfix (F-Secure Internet Shield 9.00 Hotfix 3)
    was released 26.06. It doesn't have any known issues. We are currently in the stage of collecting the feedback from customers.

    As soon as we'll get enough confirmations, that the fix works, we'll proceed with official publishing of the hotfix on our website (for Client Security), and in the channel (for PSB).

     

    Best regards,

    Vad

    etomcat
  • VadVad Posts: 1,075 F-Secure Employee

    Hello everybody,

     

    Hotfix for Client Security 12.x is now published on the website:

    https://www.f-secure.com/en/web/business_global/downloads/client-security

    Publishing multifixes for PSB is in progress.

     

    Please, note, hotfix/multifix installation doesn't request restart of the host, but it is required to complete fix installation.

     

    Best regards,

    Vad

    Laksh
  • etomcatetomcat Posts: 1,319 Superuser

    Dear Vad,

     

    So far I only see 12.20 (2016 Dec) hotfixes on the referred website, even after refreshing the browser cache. I wonder if the website's synchronization takes place overnight, so the new content is not yet public?

     

    Thanks in advance, Yours Sincerely:

    Tamas Feher, 2F 2000 Kft., Hungary.

  • VadVad Posts: 1,075 F-Secure Employee

    Hello Tamas,

     

    You don't see:

    F-Secure Client Security Premium 12.x Firewall Hotfix 3
    July 03, 2017

    This hotfix fixes crashes of Chrome browser in Client Security 12.x.

    Note: System restart is not requested by the hotfix, but is required to complete the fix installation.

    ?

    Very strange... I will recheck.

     

    Best regards,

    Vad

    etomcat
  • Is there any indication on when this fix will be added to the main branch ?

  • etomcatetomcat Posts: 1,319 Superuser

    Hello,

     

    The hotfix is now visible on the F-Secure public website.

     

    Yours Sincerely: Tamas Feher, Hungary.

  • SilvravSilvrav Posts: 4

    Have this happening from today as well.

     

    updated adnd then boom...cant use chrome

  • VadVad Posts: 1,075 F-Secure Employee

    Hello Silvrav,

     

    What F-Secure product/version do you have?

    If you have Client Security 12.x, do you install the public hotfix already? And do you restart your machine(s) after installation.

    If you have PSB Workstation Security 12.01, please, check the status of multifix MF02 installation in local GUI Settings > Other Settings > Downloads. Make sure, that you machines were restarted after its installation.

     

    Best regards,

    Vad

  • SilvravSilvrav Posts: 4

    Have F secure client premium

     

    f secure updates.PNG

     

    Thats what is under other settings -> download

  • VadVad Posts: 1,075 F-Secure Employee

    You need to install public hotfix from our website:

    https://www.f-secure.com/en/web/business_global/downloads/client-security

     

    F-Secure Client Security Premium 12.x Firewall Hotfix 3

     

    • Install the hotfix;
    • Restart the computer.
  • SilvravSilvrav Posts: 4

    but why did it work all this time and then all a sudden it stopped working?

  • VadVad Posts: 1,075 F-Secure Employee

    There could be many reasons:

    - new version of Chrome

    - machine/network/OS configuration change

    etc...

  • SilvravSilvrav Posts: 4

    ugh ok...busy dl

     

  • Hello,

     

    In our enterprise, the hotfix worked for a few days, but after a windows 10 (1703) update, Chrome crashed again. 

    We haven't the time to reinstall the hotfix after all windows updates.

    Our users will no longer do windows update because they know that Chrome will not work anymore after the update !

    Have you a sustainable solution ?

     

    Thank you.

     

    Cordially,

  • VadVad Posts: 1,075 F-Secure Employee

    Hello Cordially,

     

    We didn't receive any reports, that the hotfix doesn't work as expected. You report is the first one.

    We do not have any new solution at the moment.

    Please, contact support. We will need F-Secure Internet Shield debug logs, crash screenshots, and other diagnostics information from affected machines for investigation.

     

    Best regards,

    Vad

  • Hello,

     

    I have send the FSDiag to your support yesterday, I wait for the response.

    This morning, users tell us that after the Windows 1703 Update (KB4025342), Chrome crashed again.

    I launch manually the hotfix afer the update, but it said me that it's already installed.

     

    Thank you for your support.

     

    Cordially,

     

  • VadVad Posts: 1,075 F-Secure Employee

    You don't need to reinstall the hotfix after Windows updates. It is kept in the system. But seems that it doesn't help in your case for some reason.

    We will check the fsdiag, and most likely contact you for additional information.

     

    Best regards,

    Vad

    etomcat
  • TerjeFTerjeF Posts: 5

    I experienced the crash on my own PC today. I installed the hotfix when it was made available. Restart PC/Windows, and Chrome works again.

    I'm starting to get really frustrated about this.

  • When will this be included in the base client install?  We've have been seeing on a few machines that have been isntalled  since we pushed this hotfix, so we have installed individually on those having the issue, but would be nice if it was part of the base install.

    UA_NRC
  • CRashing. Still. After reinstallation of Chrome  after F-Secure, it works till reboot. After - crashed again, though added  to the exclusions and  Chrome plug in was deselected.  Frustrating in the network with 100 PCs. Ocasional instances all over

  • Same problem here.

    Even after patching F-Secure, problem is still present.

    I have tested a lot and a lot of solution.

    After a Windows update, chrome is crashing.

    It is necessary to reboot the computers about 1, 2 or 4 times after Chrome starts without crashing.

    I tell this at the support all of the days.

    Everyday, we have a lot of users who contacting us to tell us that Chrome is crashing.

    Actually we are testing to disable F-Secure firewall. We are waiting to test the problem.

    If the new version of Client Security (12.40) isn't resolving the problem, we will change the antivirus to another like Sophos.

    And i don't speak of an other problem, today the update manager of F-Secure puts buggy updates of Windows 10 (1607 and 1703) , and a lot of our computers are now blocked to a BSOD "inaccessible boot device".

    We are forced to used DISM to delete windows upates buggy packages ...

    Enouth is enouth, we havn't the time to play with this and spend lot of hours to debug one or the other problem (and also to send lots of diagnostics to F-Secure supports)

    If all of this still continue, we will be obliged to change our Antivirus to other concurrent ...

     

    Cordially,

    UA_NRC
  • VadVad Posts: 1,075 F-Secure Employee

    Hello everybody,

     

    We are currently working on a new fix for Chrome crashes. Hopefully it will be available soon (in a few weeks).

    Meanwhile, from our experience, the fastest workaround is to run chrome network installer. Restart is not required.

     

    Best regards,

    Vad

    etomcatLakshUA_NRC
  • After updates, it works now. But we are not sure if Chrome updates will not  destroy the balance.  As well other browsers are working. By now well done.

  • Thanks for the support.

    We are waiting for the hotfix hoping it will be final and it will work over time.

     

    Cordially,

  • etomcatetomcat Posts: 1,319 Superuser

    Hello,

     

    > We are currently working on a new fix for Chrome crashes. Hopefully it will be available soon (in a few weeks).

     

    Is it true that the so-called "fix" will involve removing the proprietary "F-Secure Internet Shield" personal firewall module from the client side protection and replace it with the built-in Microsoft firewall?

     

    Best Regards: Tamas Feher, Hungary.

  • VadVad Posts: 1,075 F-Secure Employee

    Hello Tamas,

     

    No. We are fixing F-Secure Internet Shield (Firewall) module binaries. Fix will be available for CS 12.x and PSB WKS 12.01.

     

    Best regards,

    Vad

    etomcat
  • Firefox was blocked as well. check-boxes for selecting  autoupdater  software- were deselected and not active. Is it corporate settings update  or F-Secure "feature". F-Safe demo worked fine for a month. no claims.

     

This discussion has been closed.