Frequent reports uploaded from hosts to Policy Manager after upgrading to version 12.21

chonch Posts: 10 F-Secure Product Expert

Products affected: Policy Manager Server 12.21

Problem: Some hosts upload reports to Policy Manager too frequently after upgrading to version 12.21.

Visible effects:

  • Sudden increase in H2DB size. 
  • PM Console performance slowdown.

On Policy Manager

  1. Open registry editor (regedit.exe)
  2. Go to
    HKEY_LOCAL_MACHINE\SOFTWARE(\Wow6432Node)\Data Fellows\F-Secure\Management Server 5 
  3. Add -DmaxUploadedPackageSize=100000000 to the "additional_java_args" string. 
  4. Restart F-Secure Policy Manager service. 

On affected hosts
Upgrading to the latest product version fixes this. Alternatively, if you wish to remain with the older versions, follow the steps below:

  1. Open registry editor (regedit.exe), and create the following DWORD if it is not there: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\GKH2\DisableReportingEncryptedOpenErrors
  2. Set the value to 1 (Decimal).
  3. Restart FSGKHS service.

ETA: Fixed PM 12.30 

Internal reference: CSEP-3388