Changed master password / not working

Jereppa1Jereppa1 Posts: 3
in F-Secure KEY

Hello,

 

I changed my master password on my Android device. Now the new master password won't work on my PC. It says that wrong password and the whole process is very glitchy.

Like

Best Answer

  • Jereppa1Jereppa1 Posts: 3
    Accepted Answer

    Customer service told that I should delete all the content from a certain Key-file ("appdata", be careful that it is the right one!). It worked. I also uninstalled and installed the Key.

    Like

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Jereppa1,

     

    Was there any sync done between the PC and the Android after the password was changed? If there is no sync done, could you try to login with your old password in the PC and see if it works? Do you also have a QR code for the PC?

    Like
  • Jereppa1Jereppa1 Posts: 3

    I dont know if there is any sync done. But it seems that the problem is on my laptop. The new master password worked on my third PC. I will try to contact f-secure's customer service directly now.

    Like
  • LakshLaksh Posts: 4,432 Community Manager

    Hi Jereppa1,

     

    Thanks for updating the status of your issue and sharing the solution. Glad to know it worked.

    Like
This discussion has been closed.

Other Links

F-Secure - For Home F-Secure - For Business F-Secure - For Partners

Visit the Community

Check our Forums or How-to & FAQs for advice or answers Help Forums How-to & FAQs

View User Guides

Refer to our getting started guides and product manuals F-Secure User Guides

Get Support

Talk to our Support and get answers to your questions F-Secure Support
© F-Secure 2020 | Terms and Conditions | Privacy Policy