periodic message: FQM: SQL Server is unavailable or does not exist

Hi,

I have upgraded F-Secure E-Mail and Server Security to 12.00 on the first member
of an Exchange 2013  DAG (running on Windows 2012R2). The configured
quarantine database is a local installation of Microsoft SQL server 2012 express.

If I use the "test database connection" link in the WebUI, everything is fine:
   "Database connection and access credentials verified."

Nevertheless, every hour there is a new entry the F-Secure log file as well as a mail
message to the administrators about:

    336    2016-11-28  10:54:30+01:00  exserver  SYSTEM  F-Secure Anti-Virus for Microsoft Exchange  
1.3.6.1.4.1.2213.20.1111
     FQM: SQL Server is unavailable or does not exist.

About 10 to 15 seconds after each of those error messages another message gets logged:

    337    2016-11-28  10:54:31+01:00  exserver  SYSTEM  F-Secure Anti-Virus for Microsoft Exchange  
1.3.6.1.4.1.2213.20.1111
     FQM: SQL Server is available.

This looks a lot like the known issue "Email & Server Security quarantine false error message"
but in our case, the error message does NOT say, "Quarantine is not available" but mentions the SQL server as not available.


MfG,

     Klaus

Best Answer

  • VadVad Posts: 1,050 F-Secure Employee
    Accepted Answer

    Hello Klaus,

     

    Please, contact support. We need more detailed information and, maybe, debug logs from your server for investigation.

     

    Best regards,

    Vad

Comments

  • KH2016KH2016 Posts: 4

    Hi,

     

    I received the hotfix FSESS1200-HF01-v2 from F-Secure support and after installing this through policy manager the frequent messages about SQL server being unavailable are gone.

     

    Regards,

         Klaus

     

This discussion has been closed.