Policy Manager Server stopped working after upgrading to the latest 12.21
Products affected: Policy Manager Server 12.21
Problem: Policy Manager Server stopped working after upgrading to the latest 12.21.
Visible effects:
1. All modules on the Policy Manager Server are offline as indicated by the Status Monitor.
2. Policy Manager admins are unable to logon to the Policy Manager Console.
Workaround:
1. Uninstall Policy Manager 12.21, and re-install the previous working version of Policy Manager.
2. Restore H2DB from the backup with reference to the following article: https://help.f-secure.com/product.html?business/policy-manager/12.10/en/task_E1DB5A93FC5B4AF7AE32027CE262CA4F-12.10-en
3. Stop F-Secure Policy Manager Server service.
4. Run the H2DB recovery tool to fix, and compact the H2DB:
a. ...\F-Secure\Management Server 5\bin\fspms-db-recover.bat (PM 12.10 or newer)
b. ftp://ftp.f-secure.com/support/tools/pm/recovery-tool/ (PM 12.00 or older)
5. Take the recovered H2DB into use.
6. Start F-Secure Policy Manager Server service, and upgrade to the latest PM 12.21.
ETA: Fixed in PM 12.30 Release
Internal reference: CTS-98408
