FS Key Android hangs on startup

Vyborg
Vyborg Posts: 2
in F-Secure KEY

Hi,

 

Android version of Key hangs on startup. The spinner rotates for a few seconds and then stops. After a while Android reports that Key is not responding and needs to be closed. After killing Key, restarting it works fine.

 

The hang happens many times per day, almost always when I try to start Key. In fact, it only seems to start successfully if I have just killed it or if I have used it very recently (within the last hour or so). My guess is that Key can't recover correctly when the operating system destroys it in the background after a while of inactivity.

 

Phone is Nexus5. I have about 200 passwords stored and I'm not using any task killer apps.

 

Timo

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Comments

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Timo,

     

    May I know which version of Key is installed on your Android? Is it the recent version of Key?

     

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  • Vyborg
    Vyborg Posts: 2
    Hi Laksh,

    Version 4.3.1. Should be latest.

    I just sent you hang dump + system logs via the "Your app is not responding..." pop-up. Hopefully it helps the dev team.
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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Thanks for letting us know, Vyborg. However, you can also contact our Support team directly via chat and troubleshoot further regarding your issue (and submit the logs).

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