Windows and Mac clients lost premium status

mshmsh Posts: 11
in F-Secure KEY

Hi

 

I have f secure key installed on 1 mac running MacOS sierra, 1 Windows 10 laptop and my android phone and my ipad.

 

Suddenly on both the mac and windows machine key have stopped syncing as it says I no longer have premium status. On my phone and ipad that they are connected to everything is fine.

 

If I try to enter the sync code to connect it again it says it cant connect over the internet or I should check the sync code. The machines are on the internet with no problems. It give the same error if I connect over freedome VPN.

 

What can I do? 

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Comments

  • LakshLaksh Posts: 4,442 Community Manager

    Hi msh,

     

    Since it mentions about the internet connection issue, could you please try the step which is mentioned in this article?

    Like
  • mshmsh Posts: 11
    The Mac have f secure av installed.

    The windows machine have Windows defender which don't have HTTPS protection.
    Like
  • LakshLaksh Posts: 4,442 Community Manager

    Hi msh,

     

    Could you please confirm if the Key installed in the Windows/Mac and the other devices are all in the recent version?

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  • mshmsh Posts: 11

    Hi

     

    The mac version is the current version.

     

    The windows version was a older 4.3 release, I have updated it to the newest just downloaded. 

     

    The problem is the same.

    Like
  • LakshLaksh Posts: 4,442 Community Manager

    Hi msh,

     

    Since the issue persists, kindly get in touch with our support via chat or call in order to troubleshoot this.

    Like
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