Sync fails between iOS & Android

in F-Secure KEY
Android app: 4.3.0 (latest), Android 6.0.1 (not rooted, all patches applied), Device SM-T715Y. App has been allowed permissions on storage but not to camera.
iOS app: 4.3.1 (latest), iOS 9.3.5 (13G36), Model MD300KS/A. Stock version.
Valid subscription.
Master pw is not set.
4G data on both, no problems on connectivity otherwise.
Problem: not syncing passwords as expected; forced sync (Help -> About -> Sync now) makes duplicate entries. Removal of dupes from Android & forcing sync on Android and then iOS won't remove all of them them from iOS. Adding pws on iOS tend not to get synced to Android. Pws added to Android seem to sync to iOS easier.
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Hi JuhaSiukonen,
Kindly open a support request with our team in order to investigate this further.
Hi JuhaSiukonen,
Just doing a followup regarding this post, would you like me to open a support ticket on behalf of you and provide the case number for further communication? If yes, please confirm.