Cannot log in to F-Secure KEY on iPad

I have subscribed to F-Secure KEY premium. I have one on my iPad 3 iOS 9.3.2.

I cannot log in to KEY using my master password. With the same password I can log in on my Mac.

I tried my old/current/new password but nothing works. My iPad is connected to network.

I could log in before. I just happened this morning .


The solution: Reinstall the app in the iPad and resync it. Thanks God that the error didn't happen on my Mac. 


Can F-Secure figure out why this happenend? 


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Welcome to our Comunity, @seyoung. I have moved your post to the most relevant board.



  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi seyoung,


    I did a quick check with our Product Experts regarding your issue. This might need further investigation to know what caused the login issue.


    Please contact our support via a support ticket.

  • seyoung
    seyoung Posts: 2
    Thank you Laksh.
    I think it would make everyone's life easier if this forum itself could work as a support forum.
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    I can understand, @seyoung! However, in certain cases, logs might be needed in order to investigate the issue further or for license issues (for example), a support ticket would be the way to go.


    Thanks for your understanding.

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