Cannot log in to F-Secure KEY on iPad

seyoung
Posts: 2
in F-Secure KEY
I have subscribed to F-Secure KEY premium. I have one on my iPad 3 iOS 9.3.2.
I cannot log in to KEY using my master password. With the same password I can log in on my Mac.
I tried my old/current/new password but nothing works. My iPad is connected to network.
I could log in before. I just happened this morning .
The solution: Reinstall the app in the iPad and resync it. Thanks God that the error didn't happen on my Mac.
Can F-Secure figure out why this happenend?
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Hi seyoung,
I did a quick check with our Product Experts regarding your issue. This might need further investigation to know what caused the login issue.
Please contact our support via a support ticket.
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