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Email & Server Security quarantine false error message

Products affected: Email & Server Security

Problem: Quarantine is not available.

 

Visible effects: User gets a false error message via email stating that the quarantine is not available, or does not exist. Upon investigation in the web console, everything is working properly as it should.

Workaround: If you encounter this issue, please contact support to obtain a hotfix.
    
ETA: Currently the fix is provided by case basis. Contact support for assistance.

 

Internal reference: CTS-97885

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