Announcement: New Knowledge Base
4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.
Email & Server Security quarantine false error message
Products affected: Email & Server Security
Problem: Quarantine is not available.
Visible effects: User gets a false error message via email stating that the quarantine is not available, or does not exist. Upon investigation in the web console, everything is working properly as it should.
Workaround: If you encounter this issue, please contact support to obtain a hotfix.
ETA: Currently the fix is provided by case basis. Contact support for assistance.
Internal reference: CTS-97885