Missing passwords on reinstallation

dgb
dgb Posts: 2
in F-Secure KEY

I have just had to reinstall Windows 10 64bit after repeated botched updates.  Followed instructions to remove/re install Key but still unable to recover passwords 

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello dgb, 

     

    If you are using premium, you should be able to retrieve your passwords by simply synchronizing from another premium device.

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  • dgb
    dgb Posts: 2

    Ben,

    Thanks for the prompt response, but that does not work either, nor does the authorisation code (permanantly greyed out) allowing the sych with Chrome plugin. 

     

    Regards

    dgb

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello dgb,

     

    Could you get in touch with our support here so we can investigate the issue better?

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