Missing passwords on reinstallation

dgbdgb Posts: 2

I have just had to reinstall Windows 10 64bit after repeated botched updates.  Followed instructions to remove/re install Key but still unable to recover passwords 


  • BenBen Posts: 2,640

    Hello dgb, 


    If you are using premium, you should be able to retrieve your passwords by simply synchronizing from another premium device.

  • dgbdgb Posts: 2


    Thanks for the prompt response, but that does not work either, nor does the authorisation code (permanantly greyed out) allowing the sych with Chrome plugin. 




  • BenBen Posts: 2,640

    Hello dgb,


    Could you get in touch with our support here so we can investigate the issue better?

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