Missing passwords on reinstallation

dgb

I have just had to reinstall Windows 10 64bit after repeated botched updates.  Followed instructions to remove/re install Key but still unable to recover passwords 

Ben

Hello dgb, 

 

If you are using premium, you should be able to retrieve your passwords by simply synchronizing from another premium device.

dgb

Ben,

Thanks for the prompt response, but that does not work either, nor does the authorisation code (permanantly greyed out) allowing the sych with Chrome plugin. 

 

Regards

dgb

Ben

Hello dgb,

 

Could you get in touch with our support here so we can investigate the issue better?