Not enough space to synchronize

JassuJassu Posts: 42
in F-Secure KEY

Since this morning the Key has been giving me the following error. Funny that on my HD theres nearly 100GB free space available on all partitions.

 

So whats this?

 

Operating system : Win 10 64bit

Key : 4.3.108not enough space.JPG

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  • JassuJassu Posts: 42

    Updated Key to 4.3.117 - same problem still exists.

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Jassu, 

     

    I'll send you a private message in order to try and resolve this problem.

    Like
  • JaSu123JaSu123 Posts: 1

    I have exactly the same problem. Please let me know if there is any solution.

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  • JassuJassu Posts: 42

    They asked me to do a full reinstall - did not help.

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  • PatePate Posts: 2

    Any solutions?

    I am not able to sync/connect my new laptop due to this stupid error.

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  • ChameniChameni Posts: 235

     

    Hello Everyone,

     

    Currently we're checking with our higher level support agent regarding this issue and we will update accordingly once there is an update about this error message.

     

    Thank you.

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  • ChameniChameni Posts: 235

     

    Hello Everyone,

    Please open a support request in order to investigate further on this issue.  Please include the log to your request so that our support agent can check further.

    You can get the log from below path :
    Windows: %LOCALAPPDATA%\F-Secure\Pwmgr\Pwmgr.log
    Mac: ~/Library/Application Support/F-Secure/Pwmgr/Pwmgr.log

     

    Please do send me a private message with the Ticket/Reference number once you've open the case in order for me to follow up.

    We appreciate your comprehension with the matter.

     

    Thank You.

     

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  • JassuJassu Posts: 42

    Have anyone got any help through support? This living without syncing is quite frustrating when you are managing around 200 useraccounts Smiley Sad

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  • StigSivertsenStigSivertsen Posts: 2

    I'm experience the same problem on win10 64bit. The application is useless and if this not fixed asap I will find another password manager!

    F-SecureError.PNG

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  • JassuJassu Posts: 42

    Nearly 2 weeks have passed and total radio silence on F-Secures side Smiley Sad The problem still persist...

    StigSivertsen
    1Like
  • Lauri_LattoniLauri_Lattoni Posts: 3

     

    Looks like there's new version released, F-Secure Key 4.3.119. However the issue still exists (at least on my setup).

     

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  • Lauri_LattoniLauri_Lattoni Posts: 3

    Perfect! I updated the software on my Android device, added test record, and the sync with Win 10 started to work again (I updated Windows client earlier today).

     

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  • THofTHof Posts: 5

    Hi,

     

    With the latest (and signed) update, it worked for me, following the steps described below (I had cleaned all my local data on my PC on a previous attempt):

    - update the android application

    - add a temporary useless password to force upwards sync

    - update the PC application

    - follow the "connect devices" procedure to add my PC as a new device...

     

    CPU usage at 0% when idle now, so... that's good!

     

    Cheers,

     

    T.

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