FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Dear Sirs,

 

We have reports of FSAV PBS (supposedly 10.50 or 10.60) stopping the boot-up of Win XP computers with "fsbts.sys" error messages. The change that caused this apparently must have happened overnight from Wednesday to Thrusday.

 

Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

Best Answer

  • BenBen Posts: 2,640 F-Secure Product Expert
    Accepted Answer

    Hello Tamas,

     

    How many reports did you receive? Can the workstation boot in safe-mode?

    Could you open a support ticket with as much information as possible so we can try to investigate that as soon as possible.

    etomcat

Comments

  • etomcatetomcat Posts: 1,318 Superuser

    Dear Ben,

     

    The affected computer is even unable to run FSDIAG, as seen in the attached screenshot.

     

    Best Regards: Tamas Feher, 2F 2000 Kft., Hungary.

     

    fsdiag_crash_winxp.jpg

  • etomcatetomcat Posts: 1,318 Superuser

    > Could you open a support ticket


    F-Secure number: XXXXXXXXXX
    Subject: FSAV PSB crash BSoD occured on 5 computers.

     

    EDIT: Removed PII

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