Premium code does not work

I bought a premium subscription, but when I try to activate my account with a code what I got after subscription, I get an error message that the is already used or old. I have done two support request without any response from F-secure. How I can cancel my subscription and get my money back?

Best Answer

  • LakshLaksh Posts: 4,432 Community Manager
    Accepted Answer

    Hi TeePee,


    Sorry for not getting back to you earlier. I am just doing a follow up of your issue posted. I see your request for refund has been processed based on your case opened with our Support.


    If there is anything else we can help you with regarding your concern, please let us know.


  • LakshLaksh Posts: 4,432 Community Manager

    Hi TeePee,


    Sorry to hear about the issue. Was Key already installed on your devices or did you install it for the first time and used the premium code?


    I will check on your support ticket opened and get back to you soon.

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