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etomcatetomcat Posts: 1,319 Superuser

Dear F-Secure,

 

Please explain and if necessary, correct this weird phenomenon?

 

Thanks in advance, Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

 

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Accepted Answer

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Tamas,

     

    We would need more information to investigate this behavior. Please proceed to open a support ticket with fsdiag.

    Could it be that there was some F-Secure home product(SAFE or FSIS) before hand on this machine?

    etomcat
  • etomcatetomcat Posts: 1,319 Superuser

    Dear Ben,

     

    I have sent an e-mail to [email protected]

     

    Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

     

    EDIT:REMOVED DEDICATED EMAIL ADDRESS

  • etomcatetomcat Posts: 1,319 Superuser

    Dear Ben,

     

    The related F-Secure support case ID is XXXXXXX.

     

    Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

     

    EDIT:REMOVED PII

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Tamas,

     

    It looks like the fsdiag for one of the affected machine is missing in the mentioned case.

    Could you send it so that the agent investigating will have all the information already in the case?

  • etomcatetomcat Posts: 1,319 Superuser

    Dear Ben,

     

    We are still waiting for an Fsdiag submission from the affected customer.

     

    Best Regards: Tamas Feher, 2F 2000 Kft., Hungary.

    Ben
This discussion has been closed.